Returned/exchanged merchandise must be unworn and in new condition with the original tags. Returned/exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.
Returns for online and store orders must take place within 45 days after the original shipment date in order to receive a credit in the original form of payment.
Returns for all orders can be returned through our ReadyReturns portal by mail or at any of your local Champs Sports stores by using our store locator.
Returns received more than 45 days after shipment date will not be accepted and will be returned to sender.
Our guarantee: It'll fit or we'll exchange it for free!
Please note:
- Original shipping fees will not be refunded unless the returned item was defective or you received a wrong item.
- For items that are paid for in-store, please be aware that our Online Returns Team is unable to process exchange requests. If you wish to exchange your item, we recommend visiting any of our Champs Sports stores. If you are seeking a refund for your in-store paid items, please note that the refund will be issued via check sent by mail.
- We are not responsible for packages that are not sent to our Returns Center
Klarna Returns:
When receiving a refund for a Klarna paid order, the refund will be processed for the return value. Your payment schedule with Klarna will be updated based on the amount of the refund:
- If the refund amount is greater than any payments already made, Klarna will refund the difference to the payment method the you have on file.
- In the event the refund amount is less than the original purchase, you are still responsible for paying the adjusted balance to Klarna after the refund.
The processing timeframe is 3-7 business days to restore funds to your Klarna account. You are responsible for any payments scheduled during this time.
If a refund is made to a payment method other than Klarna, You will continue to be charged by Klarna and are responsible for the remaining payments. The remaining Klarna payments must be paid to clear the balance.
Afterpay Returns:
Afterpay returns follow Champs Sports' standard return process. Once we process your return, your Afterpay payment schedule is adjusted to reflect the new total order value starting with the last installment and working backwards. Therefore, you may find that your payments that are the furthest out, have been reduced to zero, and the closest payments remain at the original value.
If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service, will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
For more information on returns and refunds, visit Afterpay's Help Center by clicking here.
Our In-Store Return Policy
- With a valid receipt, unworn merchandise is eligible for a full refund or exchange within 45 days of the original purchase date.
- Without a receipt, unworn merchandise may be exchanged at the lowest selling price from the past 60 days, which may reflect any applicable promotions or discounts. Verification through a phone number and two-factor authentication is required.
- All returns and exchanges, regardless of receipt status, may be subject to limitations if misuse of the return policy is suspected.
- A complete copy of our return policy is available upon request.
- For general inquiries, please call 1-800-991-6813.