Can I get XPoints for purchases I made before I joined FLX Rewards? You must be a FLX Rewards member at the time of your purchase to earn XPoints. Questions? Contact our customer care team by calling 1-800-991-6883 or sending an email to: email@example.com Related articles Why are my XPoints not showing up? I forgot to tell a store team member I’m an FLX member. Can I still get XPoints for my purchase? What are the FLX Rewards membership tiers? What’s your policy on refunds? What are your shipping and handling fees?