What happens to my XPoints when I return items or cancel an order? Points will be removed from your account when you return items or cancel an order. Related articles Contact Us Do my XPoints expire? How long does it take for my order to ship out from your distribution center? I forgot to tell an in-store associate I’m an FLX Program member when I made a purchase. Can I still get credit for that purchase? I don’t see the XPoints I think I should have earned. What do I do?