What happens to my XPoints when I return items or cancel an order? Points will be removed from your account when you return items or cancel an order. Related articles Contact Us Contacting Customer Service How long does it take for my order to ship out from your distribution center? Can I get credit for purchases I made before I joined? I forgot to tell an in-store associate I’m an FLX Program member when I made a purchase. Can I still get credit for that purchase?