I bought an item I'd like to return. How do refunds work with Klarna?
- Returns, exchanges, and refunds are subject to our return and exchange policy.
- To return your item(s), use our return shipping label.
- It takes Klarna around 5-7 business days to process your refund, but it can take up to 14 days for the funds to clear.
Returns for orders paid with Klarna cannot be done in a store. All Klarna purchases must be returned via mail to our Returns and Exchanges Department.
I paid with Klarna. What do I need to know about exchanges?
- Check out our return and exchange policy for more information.
- If your item doesn’t fit right or you don’t like the color, then you can exchange the same item for a different color or size.
- We're unable to process exchanges where the new item cost is higher than the original item cost.
- If the new item cost is lower than the original item cost, a refund will be issued for the difference.
Want to exchange your item for a different one?
Follow these steps:
- To return your item(s), use our return shipping label.
- For an exchange, be sure to include on the return form both the product number and size wanted.
- Note that we'll refund your Klarna account if your requested exchange item is not available or the item cost differs from the original cost. It takes Klarna around 5-7 business days to process and post your refund to your original payment method.
Returns, exchanges, and refunds are subject to our return and exchange policy.
Important links:
- Start an online return/exchange
- Read our return/exchange policy
- Learn how Klarna handles refunds