I bought an item I'd like to return. How do refunds work with Klarna?
- Returns, exchanges, and refunds are subject to our return and exchange policy.
- To return your item(s), use our return shipping label .
- It takes Klarna around 5-7 business days to process and post your refund to your original payment method.
*Returns for orders paid with Klarna can not be done in our stores. All Klarna purchases must be sent in to our Returns and Exchanges Department.
I paid with Klarna. What do I need to know about exchanges?
- Check out our return and exchange policy for more information.
- If your item doesn’t fit right or you don’t like the color, then you can exchange the same item for a different color or size.
- We're unable to process exchanges where the new item cost is different than the original item cost.
*Returns for orders paid with Klarna can not be done in our stores. All Klarna purchases must be sent in to our Returns and Exchanges Department.
Want to exchange your item for a different one?
Follow these steps to return your item:
- To return your item(s), use our return shipping label .
- We'll refund your Klarna account if your requested exchange item is not available or the item cost differs from the original cost. It takes Klarna around 5-7 business days to process and post your refund to your original payment method.
Returns, exchanges, and refunds are subject to our return and exchange policy.
*Returns for orders paid with Klarna can not be done in our stores. All Klarna purchases must be sent in to our Returns and Exchanges Department.
Important links:
- Start an online return/exchange
- Read our return/exchange policy
- Learn how Klarna handles refunds